12 month workmanship guarantee:
At Sunshine Renewable Energy, we stand by our work with a 12-month workmanship guarantee, reflecting our dedication to our installations. Should any issues arise due to faulty installation within this period, we will promptly address and rectify them at no extra charge.
- Our 12-month workmanship guarantee ensures quality and adherence to industry standards.
- 12 months from the date of installation for installation defects, mechanical failures or issues.
- Customers experiencing issues due to faulty installation are encouraged to contact us promptly for resolution.
- We are committed to addressing and rectifying any installation-related issues promptly.
- Please note that the post-guarantee period once expired will be subject to a diagnostic charge.
Manufacturer's warranty period:
- For issues arising after this period, customers may be covered by the manufacturer's warranty, if applicable. Diagnostic charges incurred by our technical team for such issues will be the customer's responsibility. We are committed to assisting customers with warranty claims and ensuring timely resolution of any issues outside of our workmanship guarantee.
- Manufacturer's warranty may provide coverage for issues beyond the 12-month workmanship guarantee.
- Customers will be responsible for diagnostic charges incurred by our technical team for warranty-related issues.
- Our team is dedicated to guiding customers through the warranty claim process and ensuring prompt resolution.
Kitec Piping Discloser:
- Sunshine Renewable Energy assumes no responsibility or liability for any existing Kitec piping within your home or any issues arising from its presence before, during, or after our installation or services. Kitec piping is known to have inherent risks, including potential plumbing failures, leaks, and inefficiencies. By accepting our services, you acknowledge and accept that Sunshine Renewable Energy is not liable for any damages, malfunctions, or repairs related to Kitec piping.
- Sunshine Renewable Energy expressly disclaims any and all liability for any direct, indirect, incidental, consequential, or special damages that may arise from the presence, condition, or failure of Kitec piping after our services are rendered. This includes but is not limited to water damage, loss of property, personal injury, system failures, or any related expenses.
- It is the sole responsibility of the homeowner to identify and remedy any issues with Kitec piping before our installation. We strongly recommend that you consult with a licensed plumber or professional for inspection, removal, or replacement of Kitec piping prior to the commencement of any work by Sunshine Renewable Energy.
- By proceeding with our services, you agree to indemnify and hold Sunshine Renewable Energy from any claims, liabilities, or costs associated with Kitec piping, including but not limited to legal fees, damages, or losses incurred due to its failure or required repairs.
Heat Pump Cleanings:
- While we strive to provide thorough and effective cleaning, Sunshine Renewable Energy cannot be held responsible for any underlying mechanical issues or unforeseen problems that may arise after the service.
- Our cleaning process focuses solely on the maintenance and cleanliness of the heat pump system. We recommend addressing any existing mechanical concerns separately to ensure the optimal performance of your heat pump. By booking our cleaning service, you agree to these terms and acknowledge that any subsequent issues are not the responsibility of Sunshine Renewable Energy.
Late Notice Policy for Ducted Heat Pump Installations:
- In the event of a cancellation "within 30 days" of the booked installation date, a surcharge will be applied to cover the costs associated with materials and labour invested in the manufacturing and design of custom ductwork.
- We kindly request timely communication regarding any changes to the scheduled installation date to minimize disruptions and accommodate other customers.
Thank you for choosing Sunshine Renewable Energy. We look forward to serving you.
Note: Sunshine Renewable Energy reserves the right to update these payment terms and conditions without prior notice. Please review this page periodically to stay informed about any changes.
